Hello Surveyors and Geospatialers. Thank you for clicking through from Instagram – I’m pleased you are here! If you found us via the website; “well hello there, I’m pleased you found me!”
Welcome to the Onboarding Review doc Part 1 – add this to your bookmarks for safe keeping! Or Print this doc. Or copy and paste this page! Got questions? I won’t bite, Direct Message (DM) me any time – click here to connect?
An onboarding document helps you, your team, your suppliers and new employees become familiar with your organisation. It is the process for understanding what you do, why you exist and what you need to think about moving forwards. Helping to develop a strong purpose and strategy. And of course, to implement it! For me, it is imperative to get right! If you are clear from the outset, your planning should be easier to implement! Why? Because you can see clearly what you do and why you do it.
This is part one of the onboarding doc.
So let’s begin:
Why should your prospects do business with you over your competitor? It also explains CLEARLY the benefits of your services/ products in simple easy to understand lingo.
EXAMPLE: We have a strong office team which means we are free to focus on the customer. We get new jobs via recommendation but we need to grow profitably.
It’s important we know the competition. Including their strengths and weaknesses in order to better position ourselves. Competitors include but are not limited to:
Strengths – what are you good at? This could be your people? Your products? Your culture? Your philosophy
Weaknesses – What are your weaknesses? What isn’t very good about you? Your product or service? This also could be your people, service, culture…
Opportunities – What opportunities are there in the market that you could take advantage of? Or What weaknesses do your competition have that you could take advantage of?
Threats – What threats are there in the market? From the competition? That you can’t control?
Who is your target audience? Within your market, you will have groups of common buyers with common needs/ problems. Spend some time reviewing these potential client audiences.
So you have identified your groups of potential clients with different needs? Wants? Now to understand who are your main buyers. This is known as BUYER PERSONAS. By understanding the buyer, you can tailor your marketing to the specific audience you are trying to attract? This is the foundation for getting your content and messages right! To attract your right audience.
Example of a Survey Owner:
Buyer persona 1: Survey Owner
Age: Mid to late 40’s-50’s
Gender: Male (unfortunately it’s male)
Job: Business owner, Director or Managing Director, owner of survey firm
Description: Our buyer is someone who runs or owns their own survey business, they are not necessarily involved with the day to day execution of work. Our buyer is more concerned about sales, longer term business strategy and ultimately the companies profit and loss. They don’t want hassle, stress or added workload but at the same time they are cautious of relying on others to do quality work. Mid sized survey firm (15-25 people)
Challenges & Pain Points
Experience he wants
Value Proposition: Increase in process productivity contributes dramatically to business opportunities and bottom line.
Got questions? Drop me a DM here elaine AT elaineball.co.uk or Instagram DM
Each month I will be showcasing a specific topic. July 2020 is all about Brand Awareness and how a Surveyor or Geospatial Tech Firm can grow their brand. To accompany these posts, I will share with you specific documents which I use with my clients. These are FREE! Enjoy!